Refund and Cancellation

India's No.1 Proxy provider

  • Cancellation; Refunds

    Cancellations must be submitted in the client portal via the request cancellation link. All cancellations must be (7) Days prior to service renewal date. Requests for refunds should be made within 24 hours of purchase and will be validated by our internal team. Please note that not all our products have the refund option available. Please check the product description before purchase. Refunds are limited to one (1) refund request per customer account.

  • Temporary Suspension
    Residential Proxy Networks in its sole discretion and at any time, may suspend Customer right to access or use the System immediately upon notice to Customer if Residential Proxy Networks determines that:

    1. Customer use of or registration for the Service
      1. poses a security risk to the System or any third party,
      2. may adversely impact the System , Residential Proxy Networks Network Partners or any other Residential Proxy Networks customer, including by way of causing any user to be blocked from certain websites, networks or services,
      3. may subject Residential Proxy Networks, our affiliates, or any third party to liability, or is in breach under any applicable laws or regulations,
      4. may be fraudulent ; or
      5. is in breach of any of the terms stipulated in the “End User License Agreement”; or
    2. Customer is in breach of this Agreement, including if Customer is violating its payment obligations.
  • Disclosure of Information
    Residential Proxy Networks shall have the right, but not the obligation, to monitor Customer’s use of the System for billing purposes and to verify no misuse or network abuse. Residential Proxy Networks may share the Customer’s relevant information with any authority in case of a complaint or a lawsuit, if Residential Proxy Networks determines that it is necessary to comply with law, regulation, subpoena or court order.
  • Term and Termination
    1. This Agreement commences on the Effective Date and shall continue until terminated in accordance with the terms of this Agreement.
    2. Either party shall have the right to terminate this Agreement immediately at any time by providing the other party an advance written notice. The agreement will terminate at the end of the calendar month at which the written notice was received, without the party incurring any liability towards the other party.
    3. Residential Proxy Networks shall be entitled to terminate this Agreement immediately by written notice to the Customer if
      1. any act or omission by Customer results in a suspension;
      2. the Customer does not comply with any representation or warranty found in this Agreement;
      3. the Customer engages in any action or activity that, in Residential Proxy Networks’s sole discretion, places Residential Proxy Networks at risk under any applicable laws or regulations. Residential Proxy Networks shall not be liable to the Customer or any third party for the termination of this Agreement.
    4. Upon termination, any outstanding Consideration amounts shall immediately become due and payable, the license granted herein shall be terminated and the Customer shall immediately stop using the System.
  • Disclaimer of Warranties
    Residential Proxy Networks is providing the use of the system on “as is” basis and it expressly disclaims any and all representations and warranties, whether express or implied to the condition, value or quality of the system, including, without limitation, any warranties of merchantability, suitability or fitness for a particular purpose, non-infringement, security, accuracy, absence of viruses or any defect therein, warranties arising from a course of dealing, usage or trade practice. Residential Proxy Networks further expressly disclaims any representations or warranties that the use of the system will be continuous, uninterrupted or error-free, or that any information contained therein will be accurate or complete.
  • Miscellaneous
    1. This Agreement constitutes the entire understanding between the parties with respect to the matters referred to herein. No modification or other amendment to this Agreement shall be valid unless reduced to writing and signed by both parties.
    2. All notices or other communications hereunder shall be given by email to addressee on signature below.
    3. This Agreement shall be governed by the laws of the State of Israel, excluding its conflict of law rules, and the courts of Kolkata, India shall have exclusive jurisdiction over the parties.
    4. If any provision of this Agreement will be held by a court of competent jurisdiction to be contrary to any law, the remaining provisions will remain in full force and effect as if said provision never existed.
    5. No failure or delay on the part of any party hereto in exercising any right, power or remedy hereunder shall operate as a waiver thereof.